Refund policy
Standard Return Policy Summary:
• Return window: 30 days from delivery.
• Return method: By mail.
• Return shipping cost: No cost for defective or incorrect items; customer pays return shipping for change-of-mind returns.
• Toy Box Sale and clearance items: Are not eligible for return.
The Details:
Adult Stuff Warehouse maintains strict hygiene standards for all adult products. For health and safety reasons, items can only be returned if they are unused, unopened, and still in their original sealed packaging. This applies to all regions unless noted otherwise below.
Items not eligible for return
• Any item that has been opened, unsealed, or used
• Items returned more than 30 days after delivery
• Food, edible, or ingestible products (including supplements, candies, and consumables)
• Bath & Body products, including but not limited to bath soaks, washes, oils, creams, lotions, and scrubs
• Lubricants, gels, oils, and other topical products
• Disposable products including but not limited to condoms, disposable latex gloves, dental dams
• Gift cards and store credit are non-refundable and non-returnable
These items are non-returnable once shipped due to hygiene and safety reasons, except where required under applicable consumer law.
Defective, Damaged, or Incorrect on Arrival
If your order arrives defective, damaged, or incorrect, contact us within 7 days of delivery with a description and photos. After assessment, we will provide a replacement, store credit, or refund as required by law. Claims lodged after 7 days may be declined.
Manufacturing Defects
Many items include a manufacturer warranty. If your product develops a defect after initial use, contact the manufacturer using the warranty instructions included in the packaging. If you need assistance finding the correct details, email us at hello@adultstuffwarehouse.com. This does not apply to consumables, bath & body, or lubricants.
Return Authorisation
All returns require prior approval. Return instructions and the correct return address will be provided once approved. Unauthorized returns may be refused. Customers are responsible for return shipping unless the item is faulty or incorrect.
Unclaimed Parcels and Return to Sender
If a parcel is unclaimed, refused, or returned to us due to an incorrect address or failed delivery attempts, it will be treated as a change-of-mind return. Once received and inspected, a refund will be issued to your original payment method for the product price only, minus original shipping costs and a 10% restocking fee. We will not automatically reship unclaimed parcels. If you would like your order resent, please contact us to arrange a new order.
Restocking Fee
A 10% restocking fee applies to change-of-mind returns and is deducted before store credit is issued. This fee does not apply to defective or incorrect items and will not be charged where prohibited by local law. Fee is calculated on the product price only, excluding shipping.
Region-Specific Policies
Australia and New Zealand
Under Australian and New Zealand consumer law, intimate and sanitary products can only be returned if unused, unopened, and in their original sealed packaging. Opened or used items cannot be returned for hygiene reasons.
United Kingdom
Items may be returned within 30 days if unused, unopened, and in their original sealed packaging. Delivery charges are non-refundable unless the item is faulty. Return shipping is at your cost. We recommend using a tracked service. This does not affect statutory rights under the Consumer Rights Act 2015.
Return address:
Adult Stuff Warehouse
PO Box 228
Hitchin, Herts SG4 0WW
United Kingdom
United States
Eligible items may be returned within 30 days if unused, unopened, and in their original sealed packaging. For change-of-mind returns, store credit (minus a 10% restocking fee) will be issued once the return is approved. For hygiene reasons, any item that has been opened or has a broken manufacturer seal is not eligible.
Shipping delays: If we cannot ship within the advertised timeframe, you may choose to wait or cancel for a full refund.
Warranties: Written product warranties are honoured in accordance with the Magnuson-Moss Warranty Act.
This policy does not limit rights under applicable state consumer laws.
How to Request a Return or Exchange
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Log in to your account.
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Select your order and click “Request Return.”
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Choose the item, add your reason and notes, and submit.
If approved, you will receive return instructions and a prepaid label for faulty or incorrect items. For change-of-mind returns, return shipping is at your cost unless required otherwise by local law.
Refunds and Store Credit
Refunds to your original payment method are processed once your return is received and inspected. Refunds are issued for the purchase price minus any applicable fees. Card refunds typically appear within 3–5 business days.
Store credit is available for eligible returns and change-of-mind cases. It equals the purchase price minus the 10% restocking fee and excluding shipping. Store credit is valid for 12 months and cannot be exchanged for cash or transferred.
Need Help?
If your item is defective, damaged, incorrect, or if you have questions about returns, exchanges, or store credit, contact us at hello@adultstuffwarehouse.com with your order number and details.